1. Subscription and billing
Plans are prepaid for the period you choose: one day, one, three or six months, one year or two years. Nothing renews automatically.
2. Refunds
Money-back guarantee: if the service does not work for you, you can ask for a refund within 7 days of your payment.
Because the service is digital and delivered instantly, refunds after the 7-day window are not available.
3. When we do not refund
- A change of mind after the refund window has passed.
- Compatibility problems with your device or network (please request a trial before subscribing).
- Interruptions caused by your internet provider, a VPN or another third party.
- Misuse of the service or a breach of our terms of service.
4. How to request a refund
Contact support on WhatsApp (+212 707 711 512) or at goldengateiptv@gmail.com within 7 days of your payment. Approved refunds are returned to your original payment method within 7 to 14 business days.
5. Cancellation
You can stop your subscription at any time by contacting support. It stays active until the end of the period you paid for. Cancelling outside the refund window does not refund the current period.
6. Changes
We may update this policy. Changes are posted on this page with a new effective date.